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Privacy Policy

UK GDPR and Data Protection Act 2018 Privacy Information

Service and Legal Overview

Data Controller

ALLERGY NURTURE CARE LTD

Public Operating Name

Allergy Nurture Nurses

Registered Address

146 New London Road, Chelmsford, Essex, CM2 0AW

ICO Registration Reference

ZC069013

Data Protection Contact

Introduction

Allergy Nurture Care Ltd is committed to protecting personal information and respecting privacy. This Privacy Policy explains how we collect, use, store, share and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Allergy Nurture Care Ltd is a CQC-registered, nurse-led advisory service supporting Non-IgE allergy and related allergic conditions through remote consultations across the UK. The service also operates publicly as Allergy Nurture Nurses.

Information We Collect

We may collect and process the following information:

  • Personal information: Name, date of birth, parent or carer details, address, telephone number and email address.

  • Health information: Medical history, symptoms, allergies, medicines, previous reactions, dietary history, clinical information and consultation notes.

  • Administrative information: Appointment details, payment status, communication records, consent records and booking information.

  • Website information: Basic website usage information such as cookies or analytics data where enabled.

  • AI-assisted documentation information (where used): Temporary audio, transcript, draft notes or draft summaries processed by Semble and/or an approved integrated clinical documentation provider to support clinical documentation and follow-up communication.

How We Use Your Information

We use personal information to:

  • Provide safe and effective nurse-led advice, education and support.

  • Deliver consultations and follow-up support.

  • Maintain accurate clinical and administrative records.

  • Use approved AI-assisted note-taking technology, where appropriate, which may be provided through Semble and/or an approved integrated clinical documentation provider, to support accurate consultation documentation and follow-up communication.

  • Communicate with patients, parents, carers and professionals involved in care.

  • Share information with your GP or other healthcare professionals where consent has been given or where required for safety or legal reasons.

  • Manage appointments, payments, complaints, feedback and service administration.

  • Comply with legal, professional, regulatory and CQC requirements.

Use of AI-Assisted Note Taking

Allergy Nurture Care Ltd may use approved AI-assisted note-taking or ambient scribing technology during consultations to support accurate clinical documentation and follow-up communication. This may be provided through Semble and/or an approved integrated clinical documentation provider.

  • Patient Choice: Where this technology is used, patients, parents or carers will be informed before the consultation and may decline its use without this affecting access to the service.

  • Data Processing Scope: The tool may temporarily process consultation audio, transcription or draft summary information for the limited purpose of creating draft documentation. It is not used to make automated clinical decisions, provide diagnosis, prescribe treatment, determine eligibility for care or replace clinical professional judgement.

  • Clinical Oversight: Any AI-generated draft notes, transcripts or summaries will be reviewed, checked and approved by an Allergy Nurture Care Ltd clinician before being added to the patient record or used to prepare follow-up information.

  • Compliance Framework: Allergy Nurture Care Ltd will only use Semble and/or an approved integrated clinical documentation provider for AI-assisted note taking where appropriate data protection, confidentiality and security arrangements are in place, including a data processing agreement where required. Patient information will not be knowingly used to train public AI models.

  • Data Retention: Any temporary audio, transcript or draft output created by the AI-assisted note-taking system will be retained only for as long as necessary to create and check the clinical record, unless a longer retention period is required for legal, regulatory, safeguarding or patient-safety reasons.

Lawful Basis for Processing

We process personal data under the following lawful bases, depending on the activity:

  • Article 6(1)(b): Processing necessary to provide the service you have requested.

  • Article 6(1)(c): Processing necessary to comply with legal and regulatory obligations.

  • Article 6(1)(f): Legitimate interests in running a safe, effective and accountable healthcare service.

  • Article 9(2)(h): Processing health information for health and social care purposes.

  • Consent: For specific activities such as sharing information with a GP or other healthcare professional, where appropriate.

How We Store and Protect Your Data

Information is stored securely using appropriate clinical, administrative and digital systems. We use measures such as password protection, access controls, secure storage, restricted access, encryption where available and appropriate record-keeping procedures.

Sharing Your Information

We may share relevant information with:

  • Your GP or other healthcare professionals involved in care, with consent where appropriate.

  • Regulatory or safeguarding bodies where required by law, professional duty or patient safety.

  • Service providers who support secure systems, booking, payment, communications, clinical records or approved AI-assisted note taking, including Semble and/or approved integrated clinical documentation providers where appropriate data protection arrangements are in place.

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We do not sell personal data or share it for unrelated marketing purposes.

Data Retention

Clinical and administrative records will be retained in line with legal, regulatory, professional and healthcare record-keeping requirements.

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    Children’s Records: Retained until age 25, or age 26 if the young person was 17 at the end of treatment.

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    Adult Records: Retained for 8 years after the last contact, unless a longer retention period is required.

Records will be securely deleted or archived when no longer required.

Your Rights

Under UK GDPR, you may have the right to access your personal data, request correction of inaccurate data, request erasure where applicable, restrict or object to processing, request data portability and complain about how your data is handled. To exercise your rights, please contact us using the details in this policy.

Children and Young People

Where the service relates to a child or young person, information may be provided by a parent, carer or guardian. We will take account of age, understanding, consent and best interests when managing information.

Accessibility, Reasonable Adjustments and Communication Needs

Allergy Nurture Care Ltd will follow its Accessible Information Standard statement (AIS) and make reasonable adjustments where possible. Allergy Nurture Care Ltd is committed to making the service accessible and inclusive.

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Please tell us at the time of booking, or as soon as possible before your appointment, if you need information in an alternative format and if you or your child has any communication, accessibility, language, disability, sensory, learning or neurodiversity-related needs.

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Where reasonable and practicable, we will make adjustments to support access to the service. This may include using clear and simple language, allowing additional time, providing written summaries, involving a parent, carer or advocate, or arranging interpreter or communication support where appropriate. Our Accessible Information Standard statement is available on request.

Cookies and Website Use

If you use www.allergynurturenurses.co.uk, basic information such as cookies may be collected to improve website experience, support analytics or operate online forms.

Data Breaches

Any data breach will be investigated promptly and managed in line with data protection requirements. Where required, reportable breaches will be notified to the Information Commissioner’s Office (ICO) and affected individuals.

Complaints and Contact

If you have questions or concerns about how your personal information is handled, please contact Catherine Neale at catherine@allergynurturenurses.co.uk.

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If you are unhappy with how your data has been handled, you can also contact the Information Commissioner’s Office, the UK supervisory authority for data protection.

Changes to This Policy

This Privacy Policy may be updated from time to time.

 

The latest version will be available on the website.

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