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Accessible Information Standard
(AIS) Statement

Purpose

This statement sets out how Allergy Nurture Care Ltd meets the requirements of the Accessible Information Standard (AIS) to ensure that people with a disability, impairment or sensory loss receive information in a way they can understand and any communication support they need to access safe and effective care. This statement demonstrates compliance with statutory, regulatory and professional obligations.

Legal and Regulatory Framework

This statement is underpinned by:

  • Health and Social Care Act 2012

  • Equality Act 2010 (Reasonable Adjustments Duty)

  • Health and Social Care Act 2008 (Regulated Activities) Regulations 2014

  • Regulation 9: Person-Centred Care

  • Regulation 10: Dignity and Respect

  • Regulation 12: Safe Care and Treatment

  • Regulation 17: Good Governance

  • NHS Accessible Information Standard (DCB1605)

  • Care Quality Commission (CQC) Fundamental Standards

  • Nursing and Midwifery Council (NMC) Code (2018)

Scope

This statement applies to:

  • Children and young people using the service

  • Parents, carers and advocates

  • All individuals working for or on behalf of Allergy Nurture Care Ltd

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The service is delivered primarily through remote consultations.

Commitment to Accessible Information

Allergy Nurture Care Ltd is committed to:

  • Identifying communication and information needs

  • Recording those needs clearly

  • Meeting those needs consistently

  • Reviewing and improving accessibility

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No individual will be disadvantaged due to disability, sensory impairment, learning difficulty, neurodiversity or language need.

The Five AIS Steps

Step 1: Identify

Communication and information needs are identified:

  • At referral or booking

  • During consultation

  • Through patient or carer disclosure

Needs may include:

  • Learning difficulties or disabilities

  • Neurodiversity

  • Visual or hearing impairment

  • Speech or communication needs

  • Language barriers

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Step 2: Record

Identified needs are:

  • Clearly documented in the clinical record

  • Flagged to ensure ongoing awareness

  • Reviewed regularly

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Step 3: Flag

Where needs are identified:

  • Alerts are added to the clinical record

  • Adjustments are planned in advance

  • Communication approaches are agreed

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Step 4: Share

With appropriate consent:

  • Communication needs are shared with relevant professionals

  • Information is shared securely and proportionately

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Step 5: Meet

The service will meet identified needs by:

  • Using clear, simple language

  • Allowing extra time for consultations

  • Providing written summaries

  • Using interpreter services

  • Adjusting communication style

  • Supporting advocates or carers

Reasonable Adjustments

Reasonable adjustments are made in line with the Equality Act 2010 and may include:

  • Flexible appointment length

  • Alternative communication methods

  • Additional follow-up support

  • Involving carers or advocates

Consent and Capacity

Consent is obtained in line with the Consent Policy. Capacity is assessed using:

  • Mental Capacity Act 2005

  • Gillick Competency principles

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Adjustments support informed decision-making.

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